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Return to shopFAQ v1
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Yes, you will receive the exact product shown in the picture, and we offer a no-questions-asked return policy for your peace of mind.
For a seamless return process, kindly initiate your request by contacting us via WhatsApp or email. Once approved, our team will arrange for a courier to collect the items at your preferred time and location. （you can also apply for a return in the order lines,we will check and arrange the return process in 2 workdays)
Payment Information
We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal, bank transfers].
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We offer a 30 day return policy. You can return eligible items within 30 days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
We will pay for return
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.